1. Jackpotjoy Complaints Online
2. Jackpotjoy Complaints Customer Service

Jackpot Joy Casino Review

Jackpotjoy Reviews 1,169. Poor. Www.jackpo tjoy.com. Visit this website www.jackpo tjoy.com. Www.jackpo tjoy.com. See business transparency Write a review Write a review Reviews 1,169 Write a review. Filter by: Filter by: Sue Jackson Evaduse-Bullies 2 reviews. The AskGamblers Complaint Team will usually review new complaints within 96 hours. However, most often it takes 48 hours or less for such an action. Should you face a situation where your new complaint hasn’t been reviewed after the 96-hour time frame, please don’t panic and don’t rush to submit a new complaint. Initial Jackpot Joy complaints should be directed to their team directly. You can find contact details for Jackpot Joy above. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world.

The Casino Gorilla isn’t the luckiest of players. Sure, he spends a lot of time playing at different online casinos, but he just can’t seem to pull in too many wins. Big cash payouts don’t come around for him too often, so when he does win some money, he likes to jump for joy and really party hard. When the Casino Gorilla heard about Jackpotjoy Casino, he knew he had to play there – the question is, would he win at this online casino or not?

• Good line-up of promotional offers
• Plenty of casino and bingo games
• 24/7 customer support

• Not too many payment methods accepted
• Only available in the UK and Republic of Ireland

Jackpotjoy Casino Bonus

Jackpotjoy Casino loves giving new players a very warm welcome. After you’ve registered your account, you’ll be able to claim the casino’s welcome offer for new players. There are actually two different offers, though you can only choose one. Here are the choices:

1. Play £10, Get £50 of Free Bingo
2. Play £10, Get 30 Free Spins

Both of these are worth considering. Before signing up, have a think about which of these two offers you’d prefer. They’re both good offers, so whichever one you pick, you’ll be getting a good deal.

• You must be 18 or older
• You have to be creating a brand new account with Jackpotjoy Casino
• The first deposit you make has to be of at least £10
• To qualify for the welcome bonus, you have to opt in when making your deposit
• You also have to spend at least £10 on the site’s games
• Once you’ve opted in, you’ll have 30 days to claim the bonus and play through it before it expires

Free Spins

The 30 free spins you can receive for your welcome offer are to be used on the Double Bubble slot only. If you enjoy using free spins, you’ll be pleased to learn there are more of them up for grabs once you’ve played through your welcome offer. Just keep checking the line-up of promotions regularly and there’s bound to be some offering free spins every once in a while.

Bonus Code

Bonus codes are very easy to use. You simply copy them, then enter them into the required field at an online casino to claim a special bonus. It seems that you don’t actually need a bonus code to claim any of the bonuses available at Jackpotjoy Casino.

Slot Games

At Jackpotjoy Casino you’ll find an impressive line-up of online slots. Here there are around 250 slots waiting to be played. Some of the biggest, most popular ones you can try out at the casino include:

• Aloha! Cluster Pays
• Gonzo’s Quest
• Asgardian Stones
• Narcos
• Wolf Run
• Chasin’ Rainbows
• Ted
• Pixies of the Forest
• Wish Upon a Jackpot

As well as fixed-jackpot slots, you’ll find a good number of progressive jackpot slots lined up at Jackpotjoy Casino. With these slots, there’s no limit to how high the jackpot can get – you can even become a millionaire. Of course, the chances of winning a progressive jackpot are incredibly slim. Some of the many progressive jackpot slots you’ll find at Jackpotjoy Casino are listed below:

• Double Bubble Jackpot
• Mayan Gods
• Mega Dragon
• Lucky Wizards

The casino’s progressive jackpot slots share several different jackpots. Some of these jackpots are guaranteed to be won daily. The slots and other games available to play at Jackpotjoy Casino are supplied by several different providers. These include:

• Gamesys
• NetEnt
• WMS
• IGT

Overall, the games line-up at Jackpotjoy Casino is pretty good. There are plenty of different games you can play and the games come in lots of categories, so there’s more than enough variety to please even the fussiest of players.

Jackpotjoy Live Games

It isn’t just all about slots at Jackpotjoy Casino – there are quite a few live games to be found here as well. Live dealer games are great fun to play because they let you take part in real-life casino games without having to leave the house. Broadcast live from specially purposed TV studios or land-based casinos, these games take the gaming experience to the next level. At Jackpotjoy Casino, you’ll find live versions of these live games:

• blackjack
• roulette
• baccarat
• several well known versions of poker

There are also some animated versions of these games you might want to try out.

Mobile Gaming

If you want to play at Jackpotjoy Casino while you’re out of the house, you can. Simply visit the mobile casino on your handheld device and start playing. You’ll be able to play lots of top-quality games on your smartphone or tablet, so long as it has a steady internet connection, of course.

Transactions

When it comes to making deposits and withdrawals, you can choose from several widely used payment methods, including the following:

• Mastercard
• Visa
• Paysafecard

Deposits into your account should happen instantly. If you’re lucky enough to win and want to cash out, it takes around 24 hours for the casino to process your withdrawal request. Once this has been done, if you’re using PayPal you should receive your money straight away. For debit and credit cards, you’ll have to wait an additional few working days before your money reaches you.

Security and Fairness

Jackpotjoy Casino is keen to promote safe online gambling. The casino takes security very seriously and uses all the latest software and protocols to keep players and their money and data protected at all times. The casino is licensed by both:

• the UK Gambling Commission
• the Government of Gibraltar

This means you can rest assured you’re in safe hands when you gamble here.

Support

There’s a good team of customer support staff ready to help you whenever you have a question or problem of any kind. Before getting in touch though, you may want to look through the casino’s FAQ section. Here you’ll find answers to dozens of frequently asked questions – you may well find the information you’re after here. If you need to get in touch with a customer support team member, you can use:

Customer Support:

• the live chat feature
• call the team at 0800 458 0770
• fill out an email form

Customer support is available round-the-clock, so you should be able to get the help you need no matter what time of day it is.

Restricted Countries

At the time of writing, Jackpotjoy Casino was only available to players in the UK or the Republic of Ireland. To access the casino, you had to be physically located in one of these countries. Any payment methods needed to be issued in one of these two countries in order to be accepted at the casino

Conclusion

Jackpotjoy Casino launched in 2012 and has since focused on the UK and Republic of Ireland markets exclusively – the casino isn’t available to access anywhere else. Still, it does a good job of offering people in these countries a top-quality online gambling experience. Here you’ll find plenty of games, including slots, live dealer games, progressive jackpots, scratch cards and bingo games. There’s enough here to keep everyone entertained, with lots of regular promotions to keep your balance boosted. The casino is well designed, safe to play at and does a good job of catering to different tastes. You’re sure to have a great time playing here, so sign yourself up.

The Casino Gorilla was pleased with what Jackpotjoy Casino had to offer. He started playing and was determined to score a jackpot win. Lady Luck was on his side, because he soon pulled in a big win and started jumping for joy.

NetBet

First deposit bonus

100% / £50 + 10 Free Spins

Without deposit

-

Spinland

First deposit bonus

100% / £300 + 50 Bonus Spins

Without deposit

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Betsson

First deposit bonus

100% / £100 + 25-200 Free Spins

Without deposit

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Casino Joy

First deposit bonus

100% / £100 + 200 Free Spins

Without deposit

-

Bwin

First deposit bonus

25% / £25

Without deposit

50 Free Spins

If you’re looking for an online casino and bingo site that’s easy to use, I’d suggest this one. As something of a beginner, I really appreciate the simple layout and how quickly I can find everything. I've had lots of fun playing casino and bingo games. The bonuses they have are pretty good too.

A shame really. I thought this one had a lot of potential, but as it turns out, most of the bonus is focused on bingo, which I have no interest in playing. Why would I use a Casino that offers only 30 free spins on slots? There are many out there that give 300. Also, I was expecting at least a few exclusive games, but it seems to only feature the ones most other run of the mill casinos have. For a casino that's been around for so long, I expected a bit more. Gonna give this one a pass until they put some more work into it.

Thank you for your comment. We agree, if you're looking for a place to have some fun, then there are other places that do it better. If you're still on the market for a new place, then the Gorilla would recommend you look at our 888 Casino, or Casumo Casino reviews. You can't go wrong with those.

I'd stay away from this place if you're interested in slots or live games. They seem to be mostly focused on bingo games, which are personally not my thing. Nothing against them, but bingo just doesnt interest me. The amount of jackpot games, slots, or live games are pretty low, and the highest quality games are missing from the line-up. It's a shame for me, but Ill skip this one.

Thank you for your comment. Jackpot Joy has unfortunately deteriorated in quality, which is shame. At the moment there are many places we would recommend instead of it, such as 888 Casino or 32 Red.

This place has the slowest customer support in the world. I tried to get in touch regarding a missing deposit (turns out not missing, just glacially slow), and it took them upwards of 3 hours to get back to me, and even then, all they had to say was 'wait it out'. Really sourted my experience on their website, and I wont be making more deposits there anytime soon.

Where to even begin here?`A poor showing overall. Few games, poor reputation, long waiting times for payments, the slowest support ever, terrible UX and design. Even having not a lot of games, it sticks out how many of them are filler trash. There are many better options out there.

Thank you for your comment. Unfortunately, JackpotJoy has not improved much in recent years, and is no longer recommended. We hope you find a better place to gamble, such as Casumo or Mr Green.

An overall disappointing experience. I was at first able to create an account and make a deposit, but upon trying to withdraw some funds, I was notified that my country was in the not allowed list. One would think they would warn me before making the account, or before making the deposit, but no. Conveniently, they only notified me when I tried to withdraw funds... Stay away from this place.

Thank you for your comment. Jackpotjoy has indeed been a disappointment for us. However, one has to pay attention before signing up, to see what countries are allowed in the Casino. For casino that accepts players from many countries, we recommend Casumo.

JackpotJoy has been a huge disappointment for me. It has the plainest web design, to the point that it looks like a default premade thing. There are not a lot of games here, and the bonus is pretty meager. Since they didnt improve, I decided to start playing elsewhere.

Thank you for your comment. There are indeed way better places out there to play at. We recommend you read our Casumo Casino review.

Very generic. Nothing that stands out. I have no particular reason to play at this casino. From the outside, I had very high hopes for this casino. To be honest, I don’t like bingo games that much. But I realized that this game is mostly focused on bingo. Most of the bonuses are featured on bingo games as well. I got 30 free spins on my first deposit. I don’t know what to do with them. I ran through them within minutes. The saddest part is that there are no other welcome bonuses as well.

Jackpotjoy Stats

• SPEND/PLAY £10 get 30 FREE SPINS - applicable on Double Bubble
• 24 hours withdrawal for winners!
• VIP Rewards
• Refer A Friend Bonus
• Points For Playing Can Be Spent At Shop Of Joy

T&C’s *New members only. Min £10 deposit and wager. Spins on Double Bubble only. 30 day expiry from opt in. Rules apply. Play Responsibly

Big and Beautiful, that’s JackpotJoy

As seen on TV with the unmistakable Barbara Windsor, Jackpotjoy is the UK’s biggest bingo site and for good reason! This site has some fantastic jackpot and mega cash prizes all rolled up with great entertainment which is certainly value for money. You can play for free (no deposit) or indulge in 90 and 75 ball games with their great variations. Set this all alongside a lovely welcome bonus and you can understand why folk return to Jackpot Joy for their bingo fix.

The Welcome Bonus

SPEND/PLAY £10 get 30 FREE SPINS – applicable on Double Bubble

Other Promotional Offers Include:

• Super Links Week
• Star Prize Giveaway
• Chat Games And Prizes
• $13,000 Jackpots
• Refer a Friend and you will receive a lovely £20 and once more they will also get £10!
• Quickity Pick is the new game on Jackpot Joy and here you can play for free each week and be in with a chance of winning a share of £250,000 worth of prizes!

Simply click on the promotion you are interested in (when you click on any one you do need to be logged in to read all the info, you can also scroll up and down the promotions) Please remember to read all the terms and conditions that apply before opting in so that you know if the game will suit you.

The VIP Program

With a dedicated VIP at your service Jackpotjoy takes care of their most loyal players who enjoy extra services and additional benefits which include:

• Luxury VIP gift boxes full of lovely goodies to enjoy
• Exclusive previews of all the new games on Jackpotjoy
• VIP only prize draws
• Game reviews and tailor-made game play advice just for you
• Birthday bonuses and gifts
• You will also enjoy regular VIP cash bonuses (which have no wagering requirements attached)
• You may even be surprised with an offer of a luxury treat or experience such as a 5* weekend break which includes your hotel, dinner and a show
• Top seats at first class sporting events and concerts
• Dinner paid for by Jackpotjoy at your favourite restaurant

Jackpot Joy’s VIP team also put on some great group events full of entertainment for you to enjoy which gives you a chance to meet up with friends and Chat Hosts too. Some of the group events that they have hosted include:

• Cirque Du Soleil
• Summer and Winter VIP Parties
• VIP-only luxury holidays
• The Ashes
• Ladies Day at Royal Ascot
• Top International Rugby Games
• Top Premier League Football Matches
• Private Box at the O2 London for headline concerts

If you want to find out any more about becoming one of Jackpotjoy’s VIP you can either phone on 0207 478 8117 or email them on [email protected]

Joy Points

For each £5 you spend on bingo game you will earn yourself 1 Joy Point (you have to spend £20 on slots, casino or instant games to earn 1 Joy Point) Once you have accumulated some Joy Points you can then enter a prize draw which offers some really great prizes, for example:

Jackpotjoy Complaints Online

• The Bronze Prize Draw costs 5 Joy Points and the prizes to be won include items such as cameras and cash
• The Silver Prize draw has prizes such as cash and Tom Toms
• The Gold Prize draw is the best and has some really extra specials on offer!

As soon as you begin to play you will start earning those points and they will show up on your balance so don’t forget to check to see how many you have!

Jackpot Joy is truly an impressive site and rightly earns its great reputation for safe and secure banking and the protection of your personal data. They are committed to providing a relaxing environment to play in and we believe that they have achieved what they set out to do. This is such a well thought-out site offering players a full range of bingo, casino, instant and slots games to choose from all with their own particular promotional offers. You could do far worse than play at the gorgeous Jackpot Joy!

Jackpotjoy Complaints Customer Service

Contacting Jackpot Joy

• Available 24/7 the friendly customer support team is always there to give you a helping hand with any questions or concerns
• You can also self-help by filling in the FAQ search with you question
• If you cannot find what you are after you may want to use the live chat feature which allows you to chat live online with one of the support team
• Alternatively you can phone on 0800 458 0770 (UK free)
• Outside of the UK please call +44 20 9287 4431
• You can also email a question Jackpot Joy by clicking on the mail icon in the help section where a separate window will open up with a form for you to fill in and submit.